AI Reception
Every partner line and every client line we answer, the calls that came in, and where each one went: a task for the admin desk, a job for an agent, or a record handed to the client's own CRM. Numbers here are the live database at load, never a snapshot.
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Call queue
Most recent first. A call with no task and no CRM record is a dispatch fault: open the line's row and fix its owner.
Lines
One row per line: the partner's own desk and each of its clients. OS mode turns every call into work; receptionist mode stops at the record.
Partner coverage
Which partners have a reception tenant, a number, a squad and a branded voice, and what the next step is for each. A number is a spend tick; a squad is one command.
Callbacks waiting
Intent routing
What each captured intent becomes. Config in voice_intent_route, never code.